Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with Techcore Holding B.V., registered in Curaçao and operating the Fair Spin online gambling services made available to Canadian users (excluding Ontario) via the website fairspin-play.ca, including any localized projects such as Fair Spin on fairspin-play.ca (collectively, the "Website"). These Terms are effective as of 1 January 2026 and apply to all access to and use of the Website and associated services.

By accessing, registering an account on, or using any services provided through the Website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website or any services offered through it.

Definitions

For the purposes of these Terms, the following definitions apply:

Operator means Techcore Holding B.V., a company registered in Curaçao under registration number 151612, holder of a Curaçao eGaming license under Master License 1668/JAZ, which operates the Fair Spin online casino and related services via fairspin-play.ca, including localized projects such as Fair Spin on fairspin-play.ca. In some contexts, payment processing may be handled on the Operator's behalf by Fenechia Holdings Ltd in Cyprus.
Website means the online platform accessible at https://fairspin-play.ca (including any mirror or related domains used by the Operator for Canadian users, such as those linked from fairspin-play.ca) and any associated pages, subdomains, or localized projects, including Fair Spin as part of fairspin-play.ca.
Services means all gambling and related services offered by the Operator via the Website, including but not limited to casino games, live casino, bonus offers, loyalty or token programs, tournaments, and any ancillary features such as chats or leaderboards.
User or Player means any natural person who accesses the Website, with or without having created an account, including those who have registered and maintain a player account for real-money play.
Account means the personal user account created by a Player on the Website, used to access the Services, hold funds, place Bets, and manage personal and verification information.
Bet means any stake or wager placed by a Player on any game or event offered on the Website, whether using real money, cryptocurrency, bonus funds, free spins, tokens, or any other value recognized by the Operator.
Wager means the act of staking funds or value on the outcome of a game, event, or bet, and may also refer to the total amount of bets required to meet bonus wagering requirements.
Bonus means any promotional incentive offered by the Operator, including but not limited to deposit bonuses, free spins, cashback, loyalty rewards, token-based rewards (including any TFS or similar tokens tied to gameplay), tournament prizes, or other promotional benefits subject to specific terms.
Bonus Funds means non-withdrawable funds credited to a Player's Account as part of a promotion, which may be used for wagering in accordance with the applicable bonus terms and which typically become withdrawable only after meeting wagering requirements.
Real Money Balance means funds deposited by the Player, as well as winnings derived from such funds and from fully cleared bonuses, that are not subject to further wagering requirements and may be eligible for withdrawal subject to these Terms.
Crypto Assets means cryptocurrencies or digital assets (such as Bitcoin, Ethereum or similar) and, where applicable, any operator-related token (including TFS Token), which may be used for deposits, withdrawals, or rewards in accordance with the Operator's policies.
KYC (Know Your Customer) means the identity verification procedures applied by the Operator, including verification of identity, age, address, source of funds, and other information required for regulatory, anti-money laundering, and risk management purposes.
Prohibited Jurisdiction means any country, territory, province, or region where online gambling with offshore operators is illegal or where the Operator has chosen not to offer the Services, including (without limitation) the Province of Ontario in Canada.
Terms means these Terms and Conditions, as amended from time to time, together with any additional rules, policies, or bonus conditions published on the Website, which form part of the legal agreement between the Player and the Operator.

Account Registration

Eligibility and Age Requirements

Minimum age: You may only open an Account and use the Services if:
- You are at least 18 years old; and
- You have reached the legal age for gambling in your province or territory of residence in Canada (which may be 18 or 19 years). If the age of majority in your province/territory is 19, you must be at least 19 years old.
Jurisdictional restrictions: The Services are intended for Canadian residents outside Ontario, using fairspin-play.ca and related projects such as Fair Spin. You must not create an Account or use the Services if:
- You reside in Ontario or are physically present in Ontario; or
- You reside in a Prohibited Jurisdiction or in any place where access to offshore online gambling is unlawful.
Responsibility for legality: You are solely responsible for ensuring that your use of the Website complies with all applicable laws and regulations in your place of residence and where you access the Services. The Operator does not provide legal advice and does not represent that the Services are legal in your specific jurisdiction.

Account Creation Process

Registration details: To create an Account, you must provide accurate and complete information as requested on the registration form, which may include your full name, date of birth, country and province of residence, address, email address, and a chosen password. You may also be required to select preferred currencies, including fiat and/or certain Crypto Assets.
Email verification: The Operator may require you to verify your email address and/or phone number through a verification link, code, or similar mechanism. Until verification is completed, access to certain Services or features may be limited or withheld.
KYC and identity verification: At any time (including upon registration, before a withdrawal, or during risk assessments), the Operator may require you to submit KYC documents, which may include:
- Government-issued photo ID (e.g., passport, national ID card, driver's licence);
- Proof of address (e.g., utility bill, bank statement);
- Proof of payment method ownership (e.g., card statement, crypto wallet evidence);
- Source of funds/source of wealth documentation where reasonably required (e.g., employment income, business income, or other legitimate sources).
Failure to provide accurate, complete, and timely documentation may result in Account suspension, restrictions, or closure, and may delay or prevent withdrawals.
Single account policy: Each Player may only create and maintain one Account on the Website. Creating multiple accounts, including accounts under different names, email addresses, or devices, is prohibited and may lead to closure of all related accounts and forfeiture of bonuses and/or winnings obtained through such violations.

User Obligations and Account Security

Accuracy of data: You must ensure that all information you provide to the Operator is truthful, complete, and kept up to date. You must promptly inform the Operator of any changes to your details (e.g., address, email, province of residence).
Password and access security: You are solely responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your Account. You must:
- Choose a secure password and keep it secret;
- Not share your login information with any third party;
- Not permit any other person to use your Account.
If you suspect that your Account has been compromised, you must immediately change your password and notify the Operator via the Website's support channels.
Use for lawful purposes only: You must not use the Website or Services for any unlawful activity, including money laundering, fraud, or funding of criminal behaviour. The Operator may conduct ongoing monitoring and report suspicious activity to relevant authorities.
Self-exclusion and responsible gambling: Where available, you may use Website tools (such as deposit limits, session limits, or self-exclusion) to help manage your gambling. Requests for self-exclusion must be made in accordance with the procedures set out on the Website and may result in permanent or long-term blocking of your access to Services.

Betting & Gameplay Rules

Placing Bets and Minimum/Maximum Stakes

Game rules: Each game or product on the Website is governed by its own specific rules, paytables, and mechanics as displayed within the game interface and/or on the Website. By placing a Bet, you accept the rules and outcomes generated by the relevant game or system.
Stake limits: Minimum and maximum bet sizes vary by game and table and are displayed within the relevant game interface. You are responsible for checking the applicable stakes before placing a Bet.
Balance sufficiency: Bets can only be placed if your Account has sufficient Real Money Balance or eligible Bonus Funds to cover the full stake. If your balance is insufficient, the Bet will not be accepted.
Bet confirmation: A Bet is deemed placed and accepted once it has been processed and recorded by the Operator's systems. The transaction history in your Account and/or blockchain records (where applicable, e.g., for TFS Token-related activity) shall constitute conclusive evidence of accepted bets and outcomes, subject to any manifest error.

Bet Cancellation, Errors, and Modifications

No unilateral cancellation: Once a Bet has been accepted by the Operator's systems, it generally cannot be cancelled or modified by the Player. You must carefully review your Bet before confirming it.
Obvious errors and malfunctions: If a Bet is accepted due to an obvious error (including but not limited to erroneous odds, incorrect game configuration, or software malfunction), the Operator may:
- Void the affected Bet and return the stake; or
- Correct the Bet to reflect the proper terms that should have applied at the time.
In the case of game malfunction, all bets and payouts are typically void, and any amounts erroneously credited may be reversed.
Technical interruptions: If your connection is lost during gameplay, the outcome may still be determined by the Operator's systems. In most cases:
- Completed games will stand as recorded on the server; and
- Unfinished games will either be resumed upon reconnection or voided in accordance with the particular game's rules.
The Operator's logs and, where relevant, game provider systems will be decisive in determining the outcome.

Live Casino, Chats, and Player Conduct

Respectful behaviour: When participating in live casino games, chats, or any interactive features, you must behave respectfully towards dealers, staff, and other players. You must not engage in:
- Insults, threats, harassment, hate speech, or discriminatory remarks;
- Spamming, advertising, or promotion of other services;
- Any obscene, offensive, or illegal content.
Prohibition of fraud and collusion: Any attempt to cheat the Website or other players, including collusion, use of bots or automated tools, exploitation of software bugs, or abuse of bonuses, is strictly prohibited. The Operator may:
- Void suspicious Bets;
- Confiscate related winnings and bonuses;
- Close or suspend Accounts involved in fraudulent or abusive behaviour;
- Report suspected criminal behaviour to relevant authorities.
Fair play and game integrity: Games are provided by the Operator and/or approved third-party providers. Randomness of game outcomes is ensured through certified random number generators (RNGs) or equivalent mechanisms, subject to the oversight of the Curaçao eGaming licensing framework.

Bonus Terms

Activation and Eligibility

Bonus offers: The Operator may provide bonuses and promotions via fairspin-play.ca (including localized projects such as Fair Spin when they link to or describe promotions offered on fairspin-play.ca). Each promotion is governed by:
- These general Bonus Terms; and
- The specific promotional terms displayed on the Website or within your Account at the time of the offer.
Bonus activation: To activate a bonus, you may be required to:
- Opt in via your Account or a promotion page;
- Enter a bonus code; and/or
- Make a qualifying deposit meeting the minimum deposit amount specified in the promotion.
Personal and non-transferable: Bonuses are granted individually to a Player's Account and cannot be sold, transferred, or exchanged.

Wagering Requirements and Timeframes

Wagering requirements: Unless otherwise specified, bonuses and any winnings derived from Bonus Funds are subject to wagering requirements. For example, a deposit bonus may require you to wager the bonus amount (and, in some cases, the deposit amount) a stated number of times (e.g., 30x) before the bonus-related funds become withdrawable.
Contribution of games: Different games may contribute differently towards wagering requirements. Typically:
- Most slot games contribute 100% of the stake;
- Table games, live casino games, and some special games contribute a lower percentage or may not contribute at all.
Specific contribution rates shall be stated in the relevant bonus terms.
Time limits: Bonuses are often subject to a limited validity period (for example, 7 - 30 days from activation) within which all wagering requirements must be satisfied. After the specified period, any unused Bonus Funds and related winnings may be forfeited. The applicable timeframe for each promotion will be indicated in the offer details and will not extend beyond the periods communicated on the Website from 2026 onward.

Prohibited Bets and Bonus Abuse

Restricted betting patterns: The Operator may restrict certain betting patterns that are considered abusive when using Bonus Funds or when wagering to clear bonuses. This may include:
- Placing very high stakes relative to the bonus size;
- "Low risk" or "sure bet" strategies that artificially inflate wagering without genuine risk;
- Deliberate hedging on multiple outcomes.
Restricted practices, maximum bet per spin/round while wagering a bonus, and other bonus abuse rules will be disclosed in the specific promotional terms.
Multiple accounts and abuse: Any attempt to obtain bonuses through multiple accounts, forged identity details, collusion, or other deceptive methods is prohibited. The Operator may:
- Cancel bonuses and related winnings;
- Close or suspend Accounts involved in abuse;
- Refuse further bonus eligibility.

Combining Promotions

One promotion at a time: Unless expressly allowed, only one active bonus or promotion may be in effect on your Account at any given time. The issuance of a new bonus may require the completion or cancellation of a previous bonus.
Priority of funds: The order in which Bonus Funds and Real Money Balance are used for wagering will be defined in the promotional or general bonus rules. Typically, Real Money may be used first, followed by Bonus Funds.
Changes and discontinuation: The Operator reserves the right to modify, suspend, or withdraw any bonus offer or promotion at its discretion, provided that:
- Such changes will not adversely affect bonuses already activated under previously agreed terms; and
- Any material changes for future promotions will be communicated on the Website from 2026 onwards.

Payments & Withdrawals

Deposit Methods and Conditions

Available methods: Deposits may be made using payment cards, e-wallets, bank transfers, and supported Crypto Assets, subject to availability in your region and the Operator's current payment settings. Payment processing for certain methods may be handled by Fenechia Holdings Ltd in Cyprus or other authorized partners acting on behalf of Techcore Holding B.V.
Minimum and maximum deposits: Each payment method may have its own minimum and maximum deposit limits, which are displayed in the cashier section of your Account. The Operator may adjust these limits in line with risk assessments, regulatory obligations, and responsible gambling considerations.
Fees and exchange rates: The Operator may apply fees to certain deposit methods, which will be disclosed in the cashier interface where applicable. If your payment method currency differs from your Account currency, conversion will occur at the rate and fees applied by your payment provider or as otherwise indicated, and minor differences may arise due to exchange rate fluctuations.
Third-party deposits: Deposits must be made from payment instruments and wallets held in your own name. Deposits from third parties may be rejected, and associated funds may be returned or held pending verification, in accordance with anti-money laundering and fraud policies.

Withdrawals

Withdrawal methods: Withdrawals are generally processed using the same method as used for deposit, where possible. Where this is not feasible, alternative methods (including bank transfers or supported Crypto Assets) may be offered in compliance with the Operator's policies.
KYC and security checks: Before processing any withdrawal, the Operator may require completion of KYC and security checks, including verification of identity, address, and payment method ownership. Withdrawals may be delayed or refused if:
- Requested documents are not provided or are unsatisfactory;
- There are reasonable grounds to suspect fraud, money laundering, or other prohibited conduct;
- You are found to be in or from a Prohibited Jurisdiction (including Ontario).
Processing times: The Operator aims to process withdrawal requests within reasonable timeframes, which will be indicated in the cashier section and may vary by method. Actual receipt of funds may depend on third-party payment providers, banks, blockchain network conditions (for Crypto Assets), and any additional checks required.
Fees and limits: The Operator may impose minimum and maximum withdrawal limits, as well as fees, depending on the payment method, transaction frequency, and risk profile. Such limits and fees will be disclosed in the cashier section of your Account.

Refunds, Chargebacks, and Reversals

Refund policy: Deposits are generally non-refundable once used for wagering. In limited circumstances and at the Operator's sole discretion, a refund may be considered for unused deposited funds, subject to KYC checks and anti-money laundering requirements.
Chargebacks: Initiating a chargeback or similar reversal of a deposit without valid legal basis constitutes a breach of these Terms. In such cases, the Operator may:
- Charge you for all reasonable costs and expenses incurred;
- Close or suspend your Account;
- Offset any owed amounts against your Account balance.
Bonus-related funds: If a refund or chargeback is processed on a deposit that triggered a bonus, the Operator may cancel the related bonus and any winnings resulting from that bonus.

Limitation of Liability

Operator's Obligations

Provision of Services: The Operator will provide access to the Website and Services with reasonable skill and care, in accordance with its Curaçao eGaming license and applicable industry standards for online gambling. This includes:
- Ensuring that game outcomes are determined fairly through certified mechanisms;
- Maintaining accurate recording of transactions and balances;
- Implementing reasonable security measures to protect your data and funds.
Information accuracy: While the Operator endeavours to ensure that information on the Website, including game rules, paytables, bonus terms, and descriptions on localized projects such as Fair Spin, is accurate and up to date as of 2026, errors or omissions may occasionally occur. In such cases, the Operator will seek to correct the information and handle affected bets or bonuses in a fair and reasonable manner.

Exclusions and Limitations

No guarantee of uninterrupted access: The Services are provided on an "as is" and "as available" basis. The Operator does not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components, nor that defects will always be corrected immediately.
Technical failures: The Operator is not liable for any loss or damage resulting from:
- Technical failures or interruptions of the Website or third-party systems;
- Telecommunications or internet connectivity problems;
- Errors due to your hardware, software, or network configuration.
In such events, the Operator's records and, where applicable, game provider records will determine the outcome of any disputes.
Indirect and consequential losses: To the fullest extent permitted by applicable law, the Operator is not liable for indirect, incidental, special, punitive, or consequential damages, including but not limited to lost profits, loss of data, or business interruption, arising out of or in connection with your use of the Website or Services.
Maximum liability: Without prejudice to the foregoing, the Operator's total aggregate liability to you for any claim arising out of or in connection with your use of the Services shall not exceed:
- The amount of the Bet or transaction giving rise to the claim; or
- The actual amount of funds in your Account at the time of the event giving rise to the claim, if lower.
Local consumer protection: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under mandatory laws applicable to you, including any non-excludable consumer protection rights in your province or territory in Canada. To the extent of any conflict between such mandatory rights and these Terms, the mandatory provisions shall prevail.

Intellectual Property Rights

Ownership of content and software: All intellectual property rights in and to the Website and Services, including but not limited to software, source code, algorithms, games, graphics, text, logos, trademarks, domain names (including fairspin-play.ca and related domains), and any content presented in localized projects such as Fair Spin on fairspin-play.ca, are owned by the Operator, its affiliates, or its licensors.
Limited licence for personal use: You are granted a limited, non-exclusive, non-transferable licence to access and use the Website and Services for your personal, non-commercial entertainment purposes only, in accordance with these Terms.
Prohibition of copying and distribution: You must not:
- Copy, reproduce, modify, adapt, translate, or create derivative works based on the Website or any part thereof;
- Distribute, sell, rent, lease, sublicense, or otherwise exploit any content or software from the Website;
- Reverse engineer, decompile, or disassemble any software used in connection with the Services, except where permitted by mandatory law.
Third-party marks and content: Third-party trademarks, logos, and content used on the Website (including game provider names and logos, payment provider marks, and blockchain explorers such as Etherscan) remain the property of their respective owners and may not be used without the permission of those owners.
Blockchain and token-related content: Any references to tokens or blockchain-based features (including any TFS Token and related smart contracts viewable through services such as Etherscan) are provided for informational and functional purposes only. Intellectual property rights in such technologies, where applicable, remain with the Operator or relevant third parties.

Privacy & Data Protection

Privacy Policy: The collection, use, and protection of your personal data by the Operator are governed by the Privacy Policy available on the Website. By using the Services, you acknowledge that your personal data will be processed in accordance with that Privacy Policy and these Terms.
Scope of data processing: The Operator may collect and process personal data including, but not limited to, identification information, contact details, KYC documents, transaction and gameplay data, and technical data related to your device and usage. Such data is processed for purposes including account management, provision of Services, compliance with legal obligations (including anti-money laundering requirements), security, risk management, and responsible gambling.
Data transfers: As an offshore operator licensed in Curaçao, the Operator may store and process your data in jurisdictions outside Canada, including Curaçao, Cyprus, and other locations where its service providers operate. Appropriate safeguards will be implemented where required by applicable data protection laws.
User rights: Subject to applicable law, you may have rights regarding your personal data (such as access, rectification, deletion, restriction, or objection). Details of these rights and how to exercise them are described in the Privacy Policy.

Changes to Terms

Right to amend: The Operator may update or amend these Terms from time to time, including to reflect changes in law, regulatory guidance, technical developments, or the Services offered.
Notification of changes: Material changes to the Terms will be communicated via one or more of the following methods:
- Publication of the updated Terms on the Website (including pages accessible via Fair Spin on fairspin-play.ca where Terms are referenced);
- Notice displayed as a banner or pop-up upon login or access to the Website;
- Notification sent to the email address registered in your Account, where available.
The "effective date" at the top of these Terms will be updated to reflect the date on which amendments take effect in 2026 or thereafter.
Acceptance of changes: If you continue to use the Website or Services after the updated Terms take effect, you will be deemed to have accepted the changes. If you do not agree with the updated Terms, you must stop using the Website and Services and may request closure of your Account.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

Grounds for suspension/termination: The Operator may suspend or close your Account, withhold or cancel bets, and freeze funds where it has reasonable grounds to believe that:
- You have breached these Terms or any applicable game or bonus rules;
- You have provided false, misleading, or incomplete information;
- You are underage or not legally permitted to gamble in your jurisdiction;
- You are resident in or accessing the Services from a Prohibited Jurisdiction, including Ontario;
- You have engaged in or attempted fraud, collusion, money laundering, or other illegal or improper activities;
- You have used or attempted to use the Website in a way that may harm its integrity or security.
Temporary suspension: Where necessary to complete checks or investigations (such as KYC or fraud reviews), the Operator may temporarily suspend access to your Account and withhold processing of withdrawals until the matter is resolved.

Player's Right to Close the Account

Voluntary closure: You may request closure of your Account at any time by following the procedures described in your Account settings or contacting support through the Website. The Operator may take reasonable steps to verify your identity before closing your Account.
Self-exclusion: If you wish to self-exclude for responsible gambling reasons, you must follow the self-exclusion process described on the Website. Self-exclusion may be long term or permanent and may restrict you from reopening your Account or creating new accounts in the future.

Consequences of Termination

Remaining funds: Upon closure of your Account (whether by you or the Operator), any remaining Real Money Balance, subject to any lawful withholding or set-off (for example, against chargebacks or fraudulent winnings), will be returned to you via a suitable payment method where practicable and lawful.
Bonuses and promotions: On termination, all active bonuses, Bonus Funds, promotions, and loyalty or token rewards linked to your Account may be cancelled unless otherwise required by law or explicitly stated by the Operator.
Notification: Where required and feasible, the Operator will notify you of the reasons for suspension or closure, except where such notification is prohibited by law or could reasonably interfere with investigations into fraud or other unlawful conduct.

Governing Law & Jurisdiction

Governing law: These Terms, your Account, and your use of the Website and Services are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection laws that may apply in your province or territory of residence in Canada.
Primary jurisdiction: Subject to any applicable mandatory legal provisions, any dispute, controversy, or claim arising out of or in connection with these Terms, the Website, or the Services shall be subject to the non-exclusive jurisdiction of the competent courts of Curaçao.
Internal complaint resolution: Before resorting to court proceedings, you should first contact the Operator via the support channels indicated on the Website to attempt to resolve the matter informally. The Operator will review and respond to complaints in a fair and timely manner.
Regulatory oversight: The Operator is licensed under the Curaçao eGaming regime. Information on the relevant licence (Master License 1668/JAZ) may be verified via the Curaçao eGaming license validator accessible from the Website (for example, through links such as verification.curacao-egaming.com). Any right you may have to escalate unresolved disputes to the licensing authority or other alternative dispute resolution bodies, if available, will be described on the Website.
No Ontario authorization: The Operator is not registered with iGaming Ontario or regulated by the Alcohol and Gaming Commission of Ontario (AGCO). The Services are not intended for residents of Ontario or persons physically located in Ontario. If you are in Ontario, you must not use the Website or the Services.

Contact Information

Website: For all general enquiries, account issues, and support requests related to Fair Spin services for Canadian users (excluding Ontario), you should use the contact options provided on the Website at https://fairspin-play.ca, including any links or references available on localized project pages such as Fair Spin on fairspin-play.ca.
Registered operator:
- Entity: Techcore Holding B.V.
- Jurisdiction: Curaçao
- Company registration number: 151612
- Gaming licence: Curaçao eGaming, operating under Master License 1668/JAZ
Payment processing partner (for information only, not a player contact address):
- Entity: Fenechia Holdings Ltd
- Jurisdiction: Cyprus
Support and legal correspondence: Up-to-date contact channels for customer support and any legal or regulatory correspondence (including any dedicated email addresses, telephone numbers, or mailing addresses used by the Operator) are published in the "Contact" or "Support" sections of the Website. You are responsible for checking those sections on fairspin-play.ca for current details as of 2026 and for using the designated channels when contacting the Operator.