Responsible Gaming

Responsible gaming at Fair Spin on fairspin-play.ca is based on a simple principle: gambling must remain a form of entertainment, not a way to solve financial or personal problems. Our goal is to provide you with transparent information, practical tools, and clear safeguards so that you can make conscious decisions about when, how, and how much you play.

Techcore Holding B.V., the operator of Fair Spin under Curacao eGaming license 1668/JAZ, together with its payment partner Fenechia Holdings Ltd, supports responsible gambling standards aligned with Canadian and international best practices. If your play stops being fun or you feel you are losing control, we will offer information, tools, and direct assistance to help you reduce or stop gambling and to connect you with professional support where appropriate.

Risk Awareness

Gambling with real money always involves financial and psychological risks. For players in Canada (outside Ontario), Fair Spin operates as an offshore service via fairspin-play.ca. This makes it especially important that you actively monitor your own behaviour and set boundaries before problems develop.

Signs of Potential Gambling Harm

• Increasing frequency and stakes: You gamble more often than before, raise your usual bet sizes, or chase losses by depositing again immediately after losing.
• Preoccupation with gambling: You frequently think about Fair Spin or other casinos when working, studying, or spending time with family and friends.
• Spending more than you can afford: Gambling money that was intended for rent, bills, food, loan payments, or other essentials, or borrowing to continue playing.
• Loss of control: You plan to stop after a certain time or amount but repeatedly continue beyond that point or ignore previously set limits.
• Hiding behaviour: You conceal your gambling from family or friends, delete browser history, or lie about how much time or money you have spent.
• Emotional impact: You feel guilt, anxiety, irritability, or depression connected to gambling, especially after losses or attempts to stop.
• Neglecting responsibilities: You miss work, school, or social obligations, or your performance declines due to late-night play or constant distraction.

Self-Assessment Checklist

The following questions are for your private self-evaluation. Answer honestly "Yes" or "No" to each:

• Do you often gamble longer than you had planned?
• Have you more than once spent money on Fair Spin that you needed for essential expenses?
• Have you tried to win back money you lost by continuing to play or increasing your bets?
• Have friends or family commented that you gamble too much or seem "obsessed" with the casino?
• Do you feel restless or irritable when you try to cut down or stop gambling?
• Have you ever hidden, minimised, or lied about your gambling activity or losses?
• Have you borrowed money, sold belongings, or used credit to finance gambling?
• Do you view gambling as a way to solve financial problems or pay off debts?

Interpretation (not a diagnosis): If you answered "Yes" to two or more questions, we strongly encourage you to slow down, use our limit and exclusion tools, and contact a professional support organisation listed below. If you answered "Yes" to four or more questions, we recommend you consider self-exclusion and seek specialised counselling as soon as possible.

Limits & Tools

To help you keep control, Fair Spin on fairspin-play.ca provides a range of responsible gambling tools. These tools are designed to prevent excessive losses and excessive time spent on the site, even when you may feel tempted to continue playing.

Deposit Limits (Daily, Weekly, Monthly)

You can set financial limits directly in your personal account. Exact menu names may differ slightly as the platform is updated, but the typical steps are:

1. Log in: Sign in to your account at https://fairspin-play.ca.
2. Open your profile: Click on your avatar, username, or the "Account" / "Profile" icon in the top-right corner.
3. Go to Responsible Gaming: Select the "Responsible Gaming" or "Limits" section from the account menu.
4. Select deposit limits: Choose "Deposit Limits" and then select the period you wish to control:
   • Daily limit (24-hour period)
   • Weekly limit (7 days)
   • Monthly limit (30 days)
5. Enter the amount: Type the maximum amount (in CAD or the currency you use) that you are prepared to deposit in that period - for example:
   • Daily: 50 CAD
   • Weekly: 150 CAD
   • Monthly: 400 CAD
6. Confirm and save: Click "Save", "Apply", or "Confirm". In many cases, decreases take effect immediately, while increases may only apply after a cooling-off period (for example 24 hours).

Important: You should choose limits based on money you can afford to lose in full. Neither Techcore Holding B.V. nor Fenechia Holdings Ltd can guarantee winnings or recovery of losses.

Time Limits and Session Timers

In addition to financial limits, you can restrict the time you spend on the site per session.

• Session duration limit: In the "Responsible Gaming" area of your account, locate the "Session Limit" or "Time Limit" setting. Choose a maximum duration for each login session, such as 30, 60, or 120 minutes, and confirm.
• Session reminders: You may enable "reality checks" that display a pop-up after a selected interval (for example every 30 or 60 minutes) showing how long you have been playing and your net result (wins/losses) in that time.

When the session limit is reached, you will be automatically logged out or receive a message requiring you to confirm if you wish to continue. We strongly recommend using this as a signal to stop playing for the day.

Short Breaks ("Time-Out" Function)

If you feel the need to step away temporarily, you can activate a short-term "Time-Out" without permanently closing your account.

1. Access Time-Out: In your account, navigate to "Responsible Gaming" and select "Time-Out" or "Short Break".
2. Choose the duration: Standard options usually include:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your choice: Read the description of the consequences (no deposits, betting, or gameplay during the break) and click "Confirm" or "Activate".
4. During the Time-Out: You will not be able to place bets or use real money games. You may still be able to log in only to view account information, but in some configurations login may also be blocked.

Note: A Time-Out is intended as a cooling-off period. If you feel that problems persist after the break, please consider using the longer self-exclusion options described below and contact specialised support organisations in Canada.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who feel they are losing control over their gambling or have already suffered harm. By activating self-exclusion, you ask Fair Spin on fairspin-play.ca to block your access for a defined period or permanently.

How to Activate Temporary or Permanent Self-Exclusion

1. Log in to your account (if possible): Go to https://fairspin-play.ca and sign in.
2. Open the Responsible Gaming section: From your profile menu, select "Responsible Gaming", "Safer Gambling", or "Self-Exclusion".
3. Select "Self-Exclusion": Choose the self-exclusion function instead of short "Time-Out" limits.
4. Choose the exclusion period: You will typically be able to select among several options, such as:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent)
5. Review the consequences: Carefully read the explanation of what self-exclusion means, including the inability to deposit or play and restrictions on account changes while the exclusion is active.
6. Confirm your decision: You may be asked to re-enter your password, tick a confirmation box that you understand the conditions, and click "Confirm Self-Exclusion".
7. Written request (alternative method): If you cannot access your account, you may contact customer support and request self-exclusion by e-mail. Use the dedicated responsible gaming contact listed in the "Contact & Feedback" section and provide identification details so we can locate your account.

Consequences of Self-Exclusion

• Login restriction: During the self-exclusion period, you will not be allowed to log into your Fair Spin account on fairspin-play.ca or any associated mirror domain such as fairspin.io or fairspin.net, as applicable to Canadian users.
• No deposits or play: You will not be able to make new deposits, place bets, or participate in any games while self-excluded.
• Marketing communications: Where technically possible, you will be removed from future promotional mailings related to real-money gaming. Some legally required service communications (for example, about pending withdrawals) may still be sent.
• Account balance and withdrawals: If you have a positive real-money balance at the time of self-exclusion, you may be entitled to withdraw those funds, subject to identity verification and applicable terms. You should contact support as soon as possible to arrange a withdrawal. No further wagers can be placed with this balance once exclusion is active.
• Refunds of losses: Self-exclusion is a preventive tool and does not entitle you to refunds of past losses or cancellation of legitimate bets placed before self-exclusion took effect.
• Irreversibility of lifetime exclusion: A lifetime or permanent self-exclusion is generally not reversible. Time-limited exclusions may only be lifted after the full period expires and after a cooling-off and confirmation process, if offered.

Cross-site limitations: Fair Spin operates under the Curacao license 1668/JAZ via Techcore Holding B.V. Self-exclusion requested on fairspin-play.ca applies to this brand as operated for Canadian players but does not automatically extend to all gambling sites licensed in Curacao or in other jurisdictions. For broader protection, we recommend additional device-level blocking tools and national exclusion registers where available.

Support Resources

Professional help is available if you experience problems with gambling - both for you and for those close to you. Fair Spin strongly encourages you to contact independent organisations for confidential advice and counselling. The following resources are external to Techcore Holding B.V. and Fenechia Holdings Ltd and operate under their own terms and privacy policies.

Local Support for Players in Canada (Outside Ontario)

• Canada National Problem Gambling Helpline (ConnexOntario / National network):
  • Phone: 1-866-531-2600 (may redirect or provide information for your province)
  • Hours: 24/7
  • Languages: English; access to French and other languages may be possible through interpreters
• Alberta Health Services - Addiction Helpline (Alberta residents):
  • Phone: 1-866-332-2322 (province-wide, toll free)
  • Hours: 24/7
  • Languages: English (translation services may be available)
• British Columbia - Gambling Support BC:
  • Phone: 1-888-795-6111
  • Hours: 24/7
  • Languages: English; information and referral in other languages may be arranged
• Québec - Gambling Help Line (Jeu: Aide et Référence):
  • Phone: 1-800-461-0140
  • Hours: 24/7
  • Languages: French and English
• Other provinces and territories: Many provincial health services and community organisations operate local helplines and counselling for gambling-related harm. Please consult your provincial health authority website for 2026 contact details and current programmes.

These services are generally free, confidential, and staffed by trained professionals or counsellors who can provide emotional support, information, and referrals to local treatment programmes.

International Support Organisations

National Self-Exclusion Schemes (Examples)

Some jurisdictions operate national or regional self-exclusion registers that block or limit access to locally licensed operators. These do not automatically apply to Fair Spin on fairspin-play.ca, which is licensed by Curacao eGaming, but they can be part of a wider protection strategy if you are temporarily residing in or using services from these countries:

• United Kingdom - GamStop: Allows players to exclude themselves from all UK-licensed online gambling sites for a chosen period.
  • Website: gamstop.co.uk
• Spain - RGIAJ: Registro General de Interdicciones de Acceso al Juego, a national register that prevents registered individuals from accessing licensed gambling operators in Spain.
  • Information: Ministry of Consumer Affairs (Spain), search "RGIAJ" on official government websites.

Blocking Software and Apps

To strengthen your self-exclusion or to prevent impulsive access to gambling websites, you may use blocking tools on your devices:

• Gamban: Software that blocks access to many gambling sites and apps across devices.
  • Website: gamban.com
• BetBlocker: Free blocking tool for multiple platforms that restricts access to gambling sites.
  • Website: betblocker.org
• Operating system & browser tools: You can additionally use parental control settings, DNS-level filters, and browser add-ons to block gambling URLs, including fairspin-play.ca, fairspin.io, and fairspin.net on your own devices.

Family and Friends Support Resources

Problem gambling affects not only the player but also those close to them. Many organisations offer support specifically for family members and friends of gamblers:

• Gambling Therapy - Family & Friends: Online forums and resources for relatives.
• Gam-Anon: Support groups for those affected by another person's gambling.
  • Website: gam-anon.org
• Local Canadian counselling services: Provincial health services often provide individual and group counselling for relatives of people with gambling problems.

Confidentiality notice: When you contact any of the above services, your discussions are usually confidential and separate from your relationship with Techcore Holding B.V. or Fenechia Holdings Ltd. We encourage you to seek professional help as early as possible.

Help for Family

If you are worried that someone close to you may have a gambling problem, you may feel uncertain about how to approach them. Fair Spin recognises the important role family members and friends play in early detection and support.

How to Start a Conversation

• Choose the right moment: Talk when both of you are calm, without alcohol or immediate financial stress, and when there is enough time for an open discussion.
• Focus on behaviour and impact, not blame: Use "I" statements such as "I am worried because..." instead of accusations like "You always...". Describe specific examples of missed bills, secrecy, or mood changes.
• Express concern, not control: Emphasise that your goal is to support them, not to manage their money or punish them.
• Listen actively: Allow them to speak and acknowledge their feelings, even if they initially deny or minimise the problem.

Encouraging Support and Treatment

• Share information: Show them the contact details for Canadian helplines and international organisations listed above. Offer to sit with them while they make a call or open an online chat.
• Suggest professional help: Encourage them to contact:
  • A general practitioner (family doctor) who can refer to addiction specialists.
  • A licensed psychotherapist, psychologist, or counsellor experienced in gambling-related issues.
  • Local addiction treatment services run by provincial health authorities.
• Promote self-exclusion and limits: Help them access their Fair Spin account on fairspin-play.ca and guide them through setting deposit limits or activating self-exclusion where appropriate.

Support for Yourself as a Family Member

Supporting someone with a gambling issue can be emotionally exhausting. It is important that you also look after your own wellbeing.

• Family support groups and forums:
  • Gam-Anon (international): gam-anon.org
  • Gambling Therapy - family and friends forums: gamblingtherapy.org
• Canadian hotlines: Many of the helplines listed in the Support Resources section also provide guidance to relatives on boundary-setting, financial protection, and coping strategies.
• Professional counselling: Consider speaking to a psychotherapist or counsellor yourself, especially if you feel overwhelmed, anxious, or under financial pressure due to the other person's gambling.

Next steps: If you believe that the gambling of a person close to you is causing serious harm (for example, risk of self-harm, domestic conflict, or severe financial crisis), contact emergency services or crisis hotlines available in your province without delay.

Operator's Commitment

Fair Spin, operated on fairspin-play.ca by Techcore Holding B.V. under Curacao eGaming license 1668/JAZ (verification via verification.curacao-egaming.com), is committed to implementing reasonable measures to reduce the risk of gambling-related harm for Canadian players outside Ontario.

Internal Risk-Check Procedures

Within the technical and regulatory framework of Curacao eGaming and applicable laws, the operator may implement the following measures:

• Behavioural analysis: Monitoring of account activity patterns - such as very frequent deposits, repeated attempts to deposit after declines, unusually long play sessions, or rapid escalation in stakes - to identify behaviour that may indicate loss of control.
• Automated warning messages: When certain internal risk thresholds are reached (for example, a significant number of deposits within a short period), the system may display pop-up messages reminding you of responsible gaming tools, time-outs, and self-exclusion.
• Reality checks: Periodic notifications showing session duration and net results, encouraging you to review your play and consider taking a break.
• Temporary restrictions: In some cases, the operator may temporarily restrict certain account functions (such as deposit increases) or request additional confirmation before allowing further play.

Proactive Contact with Players

Subject to privacy and data protection obligations, support staff may contact you in limited circumstances if risk patterns are detected, for example:

• If your gambling behaviour appears significantly unusual or high-risk compared to your previous activity.
• If you repeatedly attempt to override limits or cancel withdrawal requests in a way that suggests loss of control.
• If you directly inform us that you are experiencing gambling-related problems or request help.

Such contact may take the form of an in-site message or e-mail explaining available responsible gaming tools, suggesting you review your limits, or recommending that you seek external support. Any advice provided is of an informational nature and does not constitute medical, psychological, or legal advice. Where permitted, the operator may also refuse to remove or relax existing protection measures (such as limits or self-exclusion) if doing so would clearly contradict the purpose of responsible gambling.

Regulatory note: Fair Spin is not licensed by Canadian provincial regulators and is not authorised by the Alcohol and Gaming Commission of Ontario (AGCO) or iGaming Ontario. As an offshore operator, Techcore Holding B.V. follows Curacao eGaming standards but encourages players to also consult local Canadian health services and legal advisors for jurisdiction-specific protections and rights.

Updates

Responsible gambling standards, laws, and technical tools can change over time. Fair Spin will update this page on fairspin-play.ca as necessary to reflect:

• Changes in internal responsible gaming policies and tools (for example, new limit types or self-exclusion options).
• Updates in Curacao eGaming regulations or guidance related to player protection.
• Evolving best practices for Canadian players outside Ontario and updated information about external support services.

Notification methods:

• E-mail: Where appropriate and where you have provided consent, we may send an informational e-mail summarising significant changes to responsible gaming tools or policies.
• Website banners or pop-ups: We may display a banner or pop-up message when you log in to fairspin-play.ca to draw attention to important updates.
• Policy documents: The most recent version of this Responsible Gaming page will always be available on the website and will supersede any previous versions.

Date of last update: This Responsible Gaming information was last updated on 6 November 2026.

Contact & Feedback

If you have questions about responsible gaming measures on Fair Spin, wish to request additional protections, or believe that your account should be reviewed due to possible gambling-related harm, you can contact the dedicated responsible gaming team for fairspin-play.ca.

Responsible Gaming Department

• E-mail (Responsible Gaming): [email protected]
• General Support E-mail: [email protected]
• Phone: A dedicated responsible gaming phone line for Canadian players may not be available at all times. Where a phone contact is provided within your account or on the support page, you may use it to request a callback or to discuss responsible gambling concerns.

Please do not send sensitive medical information by e-mail. For urgent emotional or psychological support, contact the Canadian helplines listed above or local emergency services.

Feedback and Self-Control Request Form

On the "Contact" or "Support" page of fairspin-play.ca, you may find an online form or live chat function. When using it for responsible gaming purposes, please include the following details:

• Your full name and registered e-mail address on Fair Spin.
• Your country and province of residence in Canada (for example, "Canada - British Columbia").
• A short description of your request, such as:
  • "I want to set lower daily and monthly deposit limits."
  • "I want to activate self-exclusion for 6 months / 1 year / lifetime."
  • "I think my gambling may be out of control and need help with additional protections."

Our support team will review your request as soon as reasonably possible and may ask for confirmation or additional information to protect your account. While we aim to assist promptly, you remain responsible for your own gambling decisions. If you feel at immediate risk, please cease playing, use the self-exclusion function if accessible, and contact a professional support service right away.

Disclaimer: This Responsible Gaming page is provided for informational purposes only. It does not replace professional medical, psychological, or legal advice, nor does it create any legal right beyond those established in the applicable Terms and Conditions, Curacao eGaming regulations, and relevant laws in your place of residence.